Belle’s Policy

cropped-new-banner-frente-belles1.jpgPayment
We accept the following methods of payment: Master Card, Visa, Discover, Paypal,
personal checks, cashier’s checks,  money orders, and
cash. All returned checks are subject to $25 fee. We will offer a full refund
to a customer if the merchandise ordered was discontinued. An order can be
canceled at any time with a full refund in check or a charge back to a credit
card before we call a customer for delivery confirmation. If a customer cancels
after we call for delivery confirmation or the item is in transit to a
customer’s location, the customer will be charged a 20 percent (20%) re-stocking fee
(which is based upon the total price) and our shipping cost. We also reserve
the right to cancel any order at any time, with a full refund.
Local customers are required to deposit 75 percent of the total price or to pay
in full.
Please allow three to four months for special orders. All special orders
require a 50 percent (50%) deposit.
Only cash or money order will be accepted on the same day of delivery or pick-up.
A 20 percent re-stocking fee will apply if a customer cancels an order because
the furniture cannot be delivered due to its size or if the customer decides
that he/she does not like the color. The customer is responsible for measuring and making sure that
the purchase will fit through doorways, stairways, into elevators, etc. If the
merchandise does not fit, the customer may select smaller merchandise or may
receive a merchandise certificate to which new delivery charges will be
applied. Alternatively, the customer may request a refund. However, we will
deduct a re-stocking fee, which will be 20 percent(20%) of the original price, as
well as shipping charges.
We will replace any damaged merchandise that is currently in stock and will do
so in a timely manner. If the merchandise is out of stock, we will confirm the
date and time of next delivery.
After we call for delivery confirmation, customers will have two weeks to
schedule furniture delivery. If the customer fails to schedule a delivery
within two weeks of our initial call for delivery confirmation, we will return
the furniture to the warehouse and charge the customer a 20 percent(20%) re-stocking
fee. In the event a customer requests that we hold their furniture beyond the
two-week time frame and we approve such request, the 20 percent (20%) re-stocking fee
will not be applied.
Prices are subject to change without notice. We undertake no responsibility to
honor a price error on our website/blog.
Payment must be made in full before delivery or pick-up.

Shipping Rate
We offer nationwide delivery to 48 states (Hawaii and Alaska excluded), PO Boxes, APO/FPO addresses, or Puerto Rico.. Please
email us your zip code, phone number, and products you are interested in for
exact shipping quote at bellesfurnitureoutlet@gmail.com

Delivery

Any person who is receiving merchandise must inspect all items for damage at
the time of the delivery. If any damage is found on the purchased items after
our official store representative has left your premises, the store will not be
responsible for the damage in any way.

By signing the invoice slip, which will be presented to the customer at
the time of delivery or pick-up, a customer is confirming that no damage was
found and that the customer is completely satisfied with the purchase, as well
as with our customer service.

Delivery charges are based upon delivery weight and destination. All furniture
will be delivered insured by a specialized delivery company.

The delivery crew will bring your furniture into your home, uncrate it and
place it where you want it, perform basic set-up, and help you dispose of the
packaging materials, but the crew will not take the packaging materials with
them. Our delivery crew cannot perform any work involving structural changes or
alterations to your apartment/house (e.g., drilling walls, hanging shelves,
mirrors, etc.) It is your responsibility to make all necessary adjustments
prior or after the installation or assembly. Our delivery crew cannot remove
existing furniture or handle any electronic components (e.g., televisions,
computers, stereos, etc.).

  • The time of delivery depends and varies depending on the location. For further details, please contact us.
  • For all deliveries signature are needed.
  • For all orders, telephone number is also required.
  • Our carrier will get in touch with the customer before delivery in order to  schedule the day and time of delivery

The customer is responsible for notifying us in advance of any special delivery
conditions and for ensuring that the merchandise will fit through doorways,
stairways, corridors, elevators, etc. If delivery to a designated area is not
reasonably possible, delivery will be made to an accessible area, as determined
by delivery personnel.

Unusual deliveries (e.g., deliveries above the third floor without access to an
elevator, etc.) may result in an additional charge at our discretion.

If the merchandise is damaged, the customer should note the damage on the
delivery slip and call to inform us of the damage while the delivery company is
still on the premises.

While we take care to avoid damaging any property when delivering furniture,
which is generally heavy, we are not responsible for any accidental property
damage that may occur.

Drivers cannot deliver furniture if someone 18-years-old or older is not
present at the time of delivery.

You will be assessed a re-delivery charge in the event that no responsible
person (i.e., someone 18-years-old or older) is present to accept a scheduled
delivery or if a delivery is cancelled or refused by the customer.

We do not take any packaging or boxes left after delivery is completed (packing
that furniture is packed into). Our delivery teams will, however, help you
organize it and throw it in the dumpster, etc.

Return

Returns or exchanges are accepted only for non-special order items within two
(2) days of a customer accepting delivery. All items must be in resalable
condition in original packaging or they must be in original condition (not used
and not installed, with all original packaging material included). We will not
accept returns of damaged/scratched items. In the event a customer qualifies
for free (discounted) shipping, delivery, or set-up, the actual cost of
shipping/delivery/set-up charges will be deducted from your refund. Customers
are responsible for paying shipping charges when returning or exchanging an
item.

Mattresses are not returnable once the protected plastic is opened or removed.

There are absolutely no returns or refunds for “special order” or “floor
sample” items. Customers are advised to fully inspect all merchandise before
making a deposit.

Color

Finishes, color, texture, and graining variations can occur in natural products
like leather, wood and stone. These are not normally considered imperfections.
For leather products, all colors other than black and white are bound to have
variations in every production line. Color representations on computer
terminals and screens can be different based upon settings and various display
technologies. The customer agrees that he/she cannot dispute the finish, color
or texture or any other physical attribute of an item after taking delivery. We
do not accept any returns or exchanges based upon subjective issues such as
color, finish, texture or graining.

Warranty
We offer a manufacturer’s warranty for one (1) month on the main frame and
stitches of leather sofas.

Faulty Items

In case a fault is found and verified, Belle’s Furniture Outlet, Inc will replace the faulty part for free. If an appropriate replacement is not existing, a return will be given, and once it is completed, a repayment will be given in the form of check or the original mode of payment.

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